Systems Reliability Engineer

Description

ResponsibilitiesTroubleshoot, debug, and diagnose customer issues and drive them to closure.Monitor health of customer implementations to make sure the application and associated services are always available.Be available on support 24/7 on a rotational basis.Actively contribute to internal and external knowledge bases.Write tools and scripts to solve customer issues or improve support infrastructure.Drive product improvements with development engineering team based on feedback from customers and learnings from the field.Be a customer champion! Work with Sales and Customer Success teams to drive product adoption and customer success.Required Skills / QualificationsAt least 4 years of relevant overall experience.Background with distributed systems, databases and performance analysis.Handson experience in Linux system administration.Excellent scripting skills for debug and automation (Python knowledge is a plus).Experience in coding and debugging in one or more of the following Java, C, Javascript.Server hardware troubleshooting is a plus.Strong communication skills.BS in Engineering or Computer Science (or equivalent technical degree).