IT Support Engineer

Description

Responsibilities Provide architectural, engineering, and operational support for image creation, deployment, and patch/configuration management for all Lyfts managed enduser systems.Design, deliver, and support client platform standards, system performance, patching, and configuration compliance.Customize, create, and package software, scripts, and applications for deployment.Identify ways to improve efficiency and scale services leveraging tools and automation.Support automation of routine IT tasks with existing tools and standardsSupport security and compliance initiatives and standards (encryption, av, firewall, backup, access) on all enduser systems.Handle technical escalations, provides timely resolution of problems or engages lead staff for assistance.Provide advanced administration and support for critical IT tools including gSuite, Dropbox, Slack, JIRA, and ConfluenceSupport SSO implementations, and drive automation of onboarding and offboarding processesWork with the IT Support, IT Engineering, and Security teams to identify and resolve issues in the environment