Systems Administrator

Description

JOB DESCRIPTION Deal with anything that is powered (wired or wireless); at one time or another, someone will ask you to either fix it, explain it or throw it in a recycling bin!Take incoming calls, emails and walkups related to all IT issues and requests from both PC and Mac users.Communicate with remote users via phone or email in order to troubleshoot problems using (and sometimes without use of) remote connectivity tools.Log all technical issues in Jira with as much detail as possible.Set up IT accessories (monitors, docking stations, phones etc.) for all new hires; help current users with occasional desk moves.Document solutions to new problems and share with the rest of the team.Work with vendors to resolve issues either onsite or on the phone.Instruct and train Associate Systems Administrators on advanced troubleshooting techniques and procedures.Travel to other Carvana sites in the southeast regionQUALIFICATIONS This is a service desk and clientfacing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their computer problems. Service with a smile is a requirement!Intermediate skills administering Windows Server, Windows Active Directory, DHCP and other network services.Advanced skills in Windows Operating System (recent flavors Windows 7,8,10) and knowledge to create and push images.Knowledge in Mac OS X (recent flavors El Capitan, Sierra, High Sierra).Experience and knowledge working with Meraki Security Appliances.Experience with all major types of mobile devices (iOS, Android, Windows).Experience troubleshooting WAP, routers, switches, and ISP circuits in an enterprise environment.Basic knowledge and troubleshooting skills for IP Phones.Intermediate skills supporting MS Office suite, specially Outlook and Office 365.Experience with GSuite including Gmail, Calendar and Drive.Experience with troubleshooting AV equipment such as HD TVs or Projectors.