IT Audio/Visual Engineer

Description

You will Functions as subject matter expert for AV technologies and operationsBuild, support and maintain IT/AV design standards and operational processesBe responsible for office buildouts, expansions and system rolloutsPartners with external/internal teams to plan, implement, and support AV/VC globallyLead AV projects, diagnose and troubleshoot AV systems, and communicate statusResponsible for supporting and troubleshooting AV hardware and software applicationsMaintains standard operating procedures, best practices, and operational runbooksManage external vendors for buildouts, maintenance and supportPartners closely with Security, Workplace, IT on projects and issuesResponds promptly to support requests via email, ticketing, and chatPassionate about providing worldclass customer experienceMaintains and iterates on AV system security and processProvides timely resolution of AV issues or escalationsYou may be fit for this role if you have 4+ years experience in AV support in an enterprise environmentProven experience with large scale buildouts and system commissioningProven success using video technologies such as Zoom and UstreamDeep understand of schematics, signal flow, AV conceptsExperience with Crestron, Extron, Lifesize, audio DSPs and similar technologiesStrong customer service, problem solving, and teamwork abilitiesOutstanding communication and interpersonal skillsKnowledge of IT Infrastructure technologies and conceptsProven experience running and supporting large eventsOpen to travel to support offices and eventsExperience with VOIP systems