CRM Developer

Description

Essential Duties and Responsibilities Collaborate with other software developers, stakeholders, software architects and IT professionals to implement Microsoft Dynamics CRM solutions and ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Assist in software releases and rollouts, and communicate to the end users about status and project conditions
Ability to design solution in CRM or integration with other applications.
Perform software improvements and upgrades
Perform code deployments and releases
Work with team to accurately forecast timing and efforts of work
Complete all tasks with a focus on quality
Meet or exceed established SLOs
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank
Build rapport and elicit problem details from customers
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Apply diagnostic utilities to aid in troubleshooting
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
Provide oncall support of bank applications
Other duties as required
Qualifications Bachelors degree in Computer Science, Information Systems, or Computer Engineering preferred
3 years equivalent work experience with Microsoft Dynamics CRM, .NET, C#, JavaScript, HTML, SSRS, SSIS, and SQL
Understanding of and ability to consume application APIs
Certification in a technical field or discipline a plus
Knowledge of Agile methodologies, including Scrum and Kanban
Knowledge of cross functional team models
Experience with IT troubleshooting principles and techniques
Experience/Skills/Abilities/Behaviors Working knowledge of Microsoft's Dynamics 365/CRM applications, .Net, C#, SQL Server, JavaScript or similar products
Working knowledge of basic software design patterns
Working knowledge of Powershell, Control M, SVN
Working knowledge of Continuous Integration tools such as TeamCity and Octopus is a plus
Working knowledge of basic software design patterns
Working knowledge of Microsoft SQL Server
Experience writing SQL queries
Experience with common application platforms, development tools and best practices
Strong written and oral communication skills
Strong interpersonal skills, with a focus on rapportbuilding, listening and questioning skills
Strong technical writing skills
Commitment to Diversity and Inclusion
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in userfriendly language
Highly selfmotivated and directed
Keen attention to detail
Proven analytical and problemsolving abilities
Ability to effectively prioritize and execute tasks in a highpressure environment
Exceptional customer service orientation
Experience working in a teamoriented, collaborative environment