QA Analyst

Description

Responsibilities Strategy & Planning
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Acquisition & Deployment
Assist in software releases and rollouts, and communicate to the end users about status and project conditions
Perform software improvements and upgrades
Perform code deployments and releases
Work with team to accurately forecast timing and efforts of work
Operational Management
Complete all tasks with a focus on quality
Meet or exceed established SLOs
Provide guidance to less experienced members of the team
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank
Build rapport and elicit problem details from customers
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
Provide oncall support of bank applications
Other duties as required