ServiceNow Analyst
Corning Inc
Contract Painted Post, New York, United States Posted 4 years ago
About Position
ServiceNow Analyst (Contract)
$75.00 / Hourly
Painted Post, New York, United States
ServiceNow Analyst
Contract Painted Post, New York, United States Posted 4 years ago
Description
Job Responsibilities Oversee the daytoday activities of the ServiceNow operations team.
Act as a SME for ServiceNow best practices.
Assist with strategic alignment with Service Tower owner and Enterprise Architect including Roadmap
Act as a SME for all functional and technical pieces of ServiceNow.
Own ServiceNow Tier 4 enhancement governance
Identify tool impacts based on ServiceNow modifications.
Provide guidance with IT for IT Manager regarding expansion of toolset outside IT
Establish regular cadence with CMDB and other ITSM process owners to provide guidance regarding use of ServiceNow within IT function
Interface with key stakeholders of the ITSM platform.
Provide ideas for improvement opportunities for ServiceNow, manage implementation of those improvements and control activities associated.
Provide a focus on SLA management and customer satisfaction.
Ensure ServiceNow operational tasks and incidents are completed in a timely manner.
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