Workbrain consultant

Description

The IT Business Analyst I Workbrain position is responsible for the maintenance, monitoring, uptime, availability and operational health of various operating systems, software programs, hardware and infrastructure. This position acts as a technical expert and consultant on complex processes, especially as it relates to time management. The ideal candidate will have expertise in Infor HCM (formerly Workbrain) time management systems and processes, time clock equipment, and a basic understanding of SAP HR master data and payroll interfaces
PRIMARY RESPONSIBILITIES Production support and development of a Workbrain 5.0 / Infor Workforce Management application. Design, Build, Test and Deploy Workbrain Time and Attendance module solutions. Developing customizations using Workbrain APIs. Reporting Product/Core issues to Vendor/Client and coordinating for solution. Applying fixes/patches/upgrades from Product vendor. Interface with management, business analysts, project managers, and other developers, along with internal Customers to understand requirements and develop according to business requirements. Provides second and third level support for various operating systems and system software programs. Uses available tools to monitor, troubleshoot and repair technical problems. Supports time clock repair process and maintains clock inventory. Coordinates and tests related infrastructure changes. Technologies such as Infor HCM development tools, Oracle, Java, Windows and software configuration management will be used. This position involves both support and development with a focus on system stability, daytoday production support activities, new development and or enhancement work, including process automation of the Workbrain system. Responsible Tier 2 & 3 Analyst for managing outages and Incidents involving Workbrain. Strong functional knowledge of HR, Time, labor and payroll domains Strong working knowledge of Oracle database experience. Additional duties as assigned.