System Support Specialist

Description

Responsibilities Provide superior first call resolution customer service.
Deliver technical support to diagnose, investigate and resolve user issue. Educate and walk user through problem solving process. Responsible for recording all issues received via phone calls, emails and voicemail into the ticketing system.
Establish and continually increase working knowledge of United Fire Groups systems, screens, navigation, procedures and processing requirements. Perform consistent follow up with users to ensure complete resolution and user satisfaction. Recommend procedure modifications and improvements. Contribute to overall team effectiveness and knowledge by sharing problemsolving advice and procedures.
Qualifications Twoyear college degree
Experience troubleshooting technical issues related to systems, software and hardware.
Previous IT help desk experience Strong trouble shooting and multitasking skills. Ability to understand technical issues and the ability to apply resolutions accurately and quickly. Be able to work independently while remaining closely connected to the team.
Posse strong problemsolving and decisionmaking skills.
Effective time management skills.
Adaptability and flexibility including ability to handle multiple tasks and work under deadlines. Excellent written and oral communication skills. Basic understanding of Citrix preferred