Infrastructure Support Technician

Description

Job Description Provides IT infrastructure support Onsite and remotely (solving second level incident, problem and request management), maintenance (change, asset management and patching) and support project delivery. Partnering with global IT team and external service providers, utilizing tools and following IT standards and procedures.
Supports incident and Request management submitted through the incident management system per service level objectives.
Supports procurement, installation, configuration and support end user devices like desktops, Laptops, workstations and mobile devices through staging or manual deployment of standard software (XP, MS Office, LotusNotes, SAP Client, VPN Software, Antivirus, Engineering and other client side software or apps, PBX and Phone systems
Supports enterprise IT teams in additional trouble shooting and maintaining server Network (WAN & LAN), Monitoring UPS and switches, backup environment and external vendors.
Education/Experience Bachelors' degree in computer science
Min 2 yrs of experience working in IT operations /Service organization/ within a complete IT infrastructure environment providing support onsite and remotely (Automotive and/or manufacturing industry is a plus)
Certificate (Mandatory 1 or more) ITIL, Microsoft certified Desktop Service technician (MCDST), HP Desktop / Printer certified highly preferred.