Virtualization and Communication Manager

Description

Responsibilities
Manage and mentor infrastructure engineers, directing their daytoday activities
Provide technical leadership in the areas of Windows Operating System, VMware Virtualization, Microsoft Exchange, Cloud Technologies and Office 365
Provide technical leadership for operations support of incident escalations for urgent support; Interface with customers when appropriate during events and postmortem
Manage the critical infrastructure to achieve 100% uptime
Design and implement Technology Operations improvements using ITIL framework and to promote greater efficiency in managing applications
Deep knowledge of infrastructure design, storage implementations, virtualization platforms
Background in properly securing, architecting and backing up enterprise systems
Experience working with application engineering teams, managing changes to the production environment and supporting systems.
Participate in disaster recovery testing and business continuity planning sessions
Ability to manage multiple infrastructure projects, both small and large, simultaneously
Demonstrated ability to contribute to an atmosphere of teamwork through collaborative and open communication
Selfmotivated, goal oriented and meticulous individual, who can adhere to departmental processes and procedures and able to work with minimal supervision.
Demonstrated ability to lead people and get results through others
Ability to organize and manage multiple priorities
Problem analysis and problem resolution at both a strategic and functional level
Ability to prioritize and follow through on a high volume of technology work load
Additional Areas of Responsibility
Serve as the liaison between Technology Infrastructure Teams and Application Teams for project initiations and general communication
Establish and maintain effective communication channels to ensure businessaligned Technology team is kept abreast of the major enterprise environment changes, key strategies and initiatives
Collaborate with Technology leadership to implement business strategies that leverage and integrate technology strategy of infrastructure and application development for existing and new technology to achieve business objectives
Partner with business and technology owners to develop and maintain technology need demand/forecast
Facilitate the review of service delivery costs for the businessaligned technology organization and recommend costsaving infrastructure options
For identified problems and issues, navigate through the technology organization at large to resolve issues, look for real root cause and, when needed, handle organizational conflicts that impede service delivery
Set and implement practices and operating standards to continuously improve quality and reliability
To maintain a detailed knowledge of the key business processes and systems employed by the business
To assist with the prioritisation of projects, particularly using cost / benefit analysis to proactively managing demand Make objective recommendations regarding the relative fit of technology to business need
To maintain a detailed understanding of technology both operational performance and progress of ongoing development, playing a leading role in problem resolution
Provide transparency for covered clients on production maintenance and projects
Build strong customer relationships by understanding their technology Infrastructure needs and providing quality service management
Represent technology Infrastructure by providing a central point of information for all related technology Infrastructure activities. This includes acting as a single point of contact for Network, Information Security, Desktop, NCC, Engineering, BCP, ITA, Storage and Facilities
Represent technology Infrastructure in all operational and development meetings. Meet with business facing team stakeholders on a regular basis with a collaboratively defined agenda and disseminate minutes of those meetings to all participants
Work with businessaligned technology teams to identify project dependencies to ensure consistency of all infrastructure service delivery commitments
Ensures project status updates are relevant, current and accurately portray the health of the project
To play a proactive role in building and maintaining Service Level Agreements Act as a project leader/manager, coordinating the work of both internal and external technology resources when required.
Improve the Service Level Quality with an ITIL focus
Build and nurturing relationships with key technology leaders and stakeholders to ensure good understanding of their needs and to deliver the right services and support to derive the desired value from our technology offerings and to manage their expectations