ServiceNow Business Systems Analyst

Description

Responsibilities Kronos has multiple instances of the ServiceNow platform implemented and require a Senior Solutions Architect to assist in ongoing implementations and driving solution design and development in the environments. You will be responsible to determine stakeholder needs, architect solutions and evaluate highlevel design issues relating to platform, enterprise software and integrations with other systems.
Maintain the comprehensive design parameters and organization development standards while reviewing the application development progress
Establish technical feasibility and solution designs for ServiceNow enhancements, functionality, new applications and services, conduct POCs to demo new ideas and help solidify technical direction
Develop processes and standards for creating and maintaining software documentation, including test cases, Peer reviewing code and configuration.
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
Supporting resolution for defects arising from development work and platform upgrades.
Work collaboratively with the wider ServiceNow development team to share best practice and reuse.
Maintain knowledge and awareness emerging ServiceNow platform features and functionality.
Provide mentoring and guidance for ServiceNow System Administrators
Analyze and fully understand business requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap for all environments
Identify and troubleshoot complex problems, perform root cause analysis, provide forward thinking, and long term technical solutions
Identify, assess and recommend alternative solutions to meet business needs
Responsible for monitoring the activity between the Corporate IT ITSM and Cloud ITSM teams that provide daily support of these environments, to ensure that all changes that are requested and being made to the system will not negatively impact the environments over time.
Some day to day activities consists of process flow analysis and design review, providing best practices for technical design and creation of technical documentation standards and templates.
Qualifications
Candidates should have a minimum of 3 years of ServiceNow implementation experience in complex environments and 5 years of technology implementation background
Minimum 5 years of ServiceNow development experience
ServiceNow System Administrator, ServiceNow Advanced System Administration, and ITIL Foundation Level Certifications would be a plus
Excellent knowledge of ServiceNow Cloud technology
Extensive knowledge and experience of developing using Web Services, Java Script, Angular JS, CSS and HTML, SOAP, REST, JSON, and XML.
Strong experience in ITSM Applications (Asset Management, Change Management, Incident Management, Problem Management, Service Level Agreement and CMDB)
Design and Develop Service Portal pages as per business requirements
Experience in building custom applications
Experience in creating advanced reports in ServiceNow
Experience with discovery tools integration with the service now CMDB, and experience implementing and maintaining a CMDB.
Strong oral and written communication skills, including presentation skills (Visio, PowerPoint)
Ability to work independently and manage multiple task assignments