Technical Systems Support Expert

Description

Responsibilities Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following provides support for highly complex technical issues and initiatives related to largescale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may coordinate project resources and provide guidance to less experienced analysts.
Requirements 5+ years systems support analysis experience
Experience moving data between large and small remote sites