Business Analyst

Description

Description The position is for a 12 month contract (from start date) with DCF option for an additional 12 month renewal. Travel outside of Madison, WI will be required to meet with stakeholders across Wisconsin. This recruitment is for a .75% Business Analyst II position in the Department of Children and Families (DCF), Division of Early Care & Education (DECE), Bureau of Early Care Regulation (BECR). This position will focus on producing communication deliverables and conducting stakeholder engagement for the Caregiver Background Check Project an initiative where DCF DECE BECR is implementing new federal background check requirements while ensuring current Wisconsin background check requirements continue to be met. The Business Analyst will be the face representing the licensing and certification program on the Background Check project to all bureau and county agency staff, childcare providers, as well as DCF executive management. This individual must have strong technical writing skills as well as excellent communication and customer service skills. The individual in this position will Conduct external stakeholder engagement attend and present background check changes at provider meetings and conferences throughout Wisconsin. Conduct internal stakeholder engagement provide regular project updates to DECE and DCF management, regional BECR staff and other DCF status meetings. Produce written communication deliverables draft BECR informational memoranda, update background check web pages and FAQs, and ensure stakeholder presentation content is up to date. Review all communication content to ensure policy decisions are communicated and provider questions are answered. Identify and propose new avenues for presenting background check related information to stakeholders (e.g. providers, other states). Examples include short instructional videos, brochures, and new web page content tailored to audience, such as outofstate requests. Lead communication work stream schedule work group meetings and discuss team deliverables. Report status of communication deliverables to BECR Operations Chief. Qualification
Rating
Must Have
Administration Customer Service
Customer presentations
and 3 years
Respond to customer requests (verbally and in writing)
and 5 years
Administration Technical Writing
Experience in Technical Writing and Documentation
and 2 years
General Competencies
Able to work independently
and 3 years
Excellent oral and written communication skills
and 3 years
Excellent organization, analytical, and communication skills
Information Technology Commonly Used Software
Outlook (MS)
5 years
PowerPoint (MS)
and 3 years
Word (MS)
and 3 years
Information Technology Requirements
Business Knowledge of Wisconsin's' TANF, Child Care, and Foodshare programs
2 years
Proven ability to work with diverse customers to translate technical information into nontechnical,
3 years
Nice to Have
General Competencies
State of Wisconsin Privacy Regulations
Yes
Engagement End Date
09/18/2020