Cisco Voice Engineer

Description

Responsibilities Work with Senior Engineer to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUIC, CUPS, CUBE, CER, CVP, IM&P, Finesse, Jabber, etc
Provide project design, development and installation support for Moves, Adds and Changes
Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
Lead voice project resource for office moves and Acquisition including coordination of circuit installations and turnups, design call flows, based on business requirements and within USI Standards.
Support preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.
Perform the necessary documentation additions, updates and deletions to the inhouse documentation
Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.
Willingness to work extended hours as workload and deadlines require; be oncall 24x7.
Perform level 3 technical support and escalation for network and telecommunications voice issues.
Perform operational and administration tasks and configuration changes. Recommend operational enhancements.
Monitor and maintain our ticketing queue responding within service level requirements.
Knowledge, Skills and Abilities Cisco Voice \ Collaboration certification is preferred (CCNAVoice, CCNPVoice)
BA/BS degree in technical discipline preferred
At least 3 years of Cisco Unified Communications troubleshooting, design and configuration experience
Experience with Cisco CUCM, Unity Connect, Cube preferred
Cisco Contact Center Enterprise experience preferred
Telecommunications configuration, design and troubleshooting
Familiarity with server operating systems (Linux, Windows) and application software
Understanding of networking concepts and tools used for monitoring and troubleshooting
Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)
Cisco IOS experience required
Strong organizational skills, excellent communication and people skills
Must be able to multitask, manage multiple projects and shifting priorities
Ability to work independently or in a team environment