IT Service Management Consultant

Description

ESSENTIAL JOB DUTIES/RESPONSIBILITIES Execute IT Service Management Reporting using Microsoft System Center Service Manager 2012+, SQL Server Reporting Services Design and Execute Active Directory reports using MS PowerShell 4.0 and 5.0 Perform Active Directory account changes based on reports and access controls. Participate in correlation of recent ITSM requests with appropriate access approvals. Produce exception reports. Develop automated reports showing access approval compliance with defined processes. Modify existing ITSM workflows to comply with desired SLA Participate in development of automated security and access remediation based on SLA Develop automated compliance report for New Hire, Organizational Move and Termination process workflows Work closely with nonActive Directory based application SME to develop security compliance reports Recommend and implement improvements to existing identity and access reporting and remediation code using Windows PowerShell 2.05.0, System Center Service Manager and System Center Orchestrator. Participate in creating sustainable processes to validate compliance with identity and access request lifecycle policies, procedures and SLA, including automatic process reviews. Document, prioritize short and medium term process improvements. Review with IT Management and Audit stakeholders Participate in planning and preparation for Identity and Access Governance Suite product implementation. Write clear, concise, and accurate documentation of operational processes. Provide training as required. EXPERIENCE A minimum of 8 years of job related experience EDUCATIONAL LEVEL A minimum of a Bachelors Degree or equivalent proven work experience is required. REQUIRED SKILLS Candidate should possess 5+ years experience in ITSM, including access request and business approval processes. Competency in data gathering and analysis, Advanced decisionmaking and conceptual problem solving. Intermediate to advance process automation using System Center Service Manager and System Center Orchestrator. Reporting using Microsoft System Center Service Manager, Intermediate to Advanced SQL queries using MS SQL, SQL Server Reporting Services and 5+ years with Windows PowerShell. Intermediate to Advanced MS Windows Active Directory administration and reporting. Knowledge of IT General Controls and familiarity with SOX controls. 8+ years with MS Windows Operating systems, 4+ years with Linux/Unix operating systems , specifically OS user access, reporting, provisioning and permissions. Preferred skills MS PowerBI and Oracle 10g + DB. ITIL v3 or later update SUPERVISORY/MANAGERIAL RESPONSIBILITIES May act as lead for small to medium projects