ServiceNow Architect

Description

Job Purpose
Reporting to the ServiceNow lead architect you will lead the support and delivery on the Enterprise wide ServiceNow platform, developing and ensuring compliance to architectural policies in the delivery of foundational and business driven enhancements and technically lead the growth and adoption of the strategic platform in the delivery and rationalization of business applications
Section 3 Key Accountabilities
Design accountability for Customer's ServiceNow strategic platform
Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
Team of both internal and external developers in the delivery and support of ServiceNow Platform and its enhancements, ensuring that appropriate standards are adhered to
Assures technical integrity of proposed solutions by ensuring that coordination, NG governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
Accountable for operational performance of support and development partners ensuring they meet their contractual obligations and relevant Service Levels
Coordinates design and development activity within a program, acting as custodian of plans and policy for the platform.
Drives cost transparency in the development and maintenance of ServiceNow enhancements and ensures value tracking.
Takes an active role in the development of other staff through mentoring of more junior SA resources.
As the design lead, stays current on ServiceNow products, architecture and applicable integrated technologies
Maintain and develop positive working relationships with IT ecosystem suppliers in order to foster a collaborative environment.
Section 4 Knowledge, Experience and Technical Know How
Demonstrable track record in delivery of solution architecture for ServiceNow platform and related programs of work.
Breadth of knowledge in relevant capabilities (e.g. Scripting JavaScript, Web Services, HTML, CSS, Jelly )
Stakeholder management and influencing skills covering colleagues, partners / vendors and project sponsors.
To have an recognized expertise in one or more of the following TOGAF architectural domains Business, Application, Data, Technology
Relevant experience of the full Systems Development Life Cycle (SDLC) from EA to implementation especially Agile.
Utilities experience highly beneficial.
Awareness of use and value of design and architecture tools such as System Architect, Rational Rose, Casewise, Aris or equivalent
Extensive experience of IT Service Management processes
Experience with database design schemas and data modelling
Section 5 Qualifications Essential
Qualifications could come from a variety of sources, e.g. a degree in computing, science or mathematics, or certification from commercial organizations such as ServiceNow Microsoft, Oracle etc relevant to solution architecture.
Certified in ServiceNow Foundations/ServiceNow System Administrator
Certified ServiceNow Implementation Specialist
Ability to present and explain technical information to diverse audiences.
Able to work both independently and as a contributing member of a small specialist technical team
Proven ability to determine scope and estimate work effort of development activities.
Strong analytic and problem solving skills.
Excellent interpersonal and communication skills
Knowledge of new and emerging technologies and industry good practice for architecture within and related to ServiceNow platform
Possess the highest level of integrity and confidentiality regarding company confidential information
Desirable Certified in Application Creation in ServiceNow
Trained in ServiceNow Advanced System Administration
Trained in Scripting in ServiceNow
Knowledge of Service Oriented Architecture (SOA), cloud computing services and systems integration
TOGAF 9, Archimate, Zachman
Knowledge of Integration Architectures, Data Architecture, Overall Solution Architecture and Process/Business Architecture