ServiceNow Engineer

Description

Top Three Skills 1 to 3 years service now config Service now integration with enterprise apps
4 years experience with ITSM Tool like Remedy, Job Description ACE IT NA is looking for a ServiceNow Configuration Specialist (Engineer/Support) who will be responsible for configuring, administering, and scripting the ServiceNow ITSM tool. This role will work with the IT Service Management leadership to develop technical solutions that satisfy the business needs of various customers. This role will also help design and implement solutions to new ServiceNow requirements by creating and/or modifying various ServiceNow objects, data integrations, and reports. Responsibilities
Configure application UIs, workflows and notifications
Facilitate and test system updates and configuration changes
Help ensure ServiceNow processes are consistent with ITILv3 principles
Participate in design review with other team members
Design, develop, and maintain integration with other applications
Assist in the support of NA IT members use of ServiceNow
Stay current with ServiceNow platform changes and their impact on ACEs Instances
Complete programming assignments in a timely manner consistent with the ACEs ServiceNow Governance plan
Effectively manage and prioritize implementation tasks effectively
Excellent analytical and problem solving ability
Strong work ethic, selfmotivated and wellorganized; able to work under pressure to tight deadlines
Strong attention to detail and a commitment to quality
Handson design, development and deployment experience with the Servicenow platform and similar ITSM toolsets Additional Information Qualifications
13 years of ServiceNow experience preferable Experience with database technologies such as Oracle and SQL server
2 years or more of Computer Science or related field postsecondary education
4+ years of IT experience with other ITSM tool (Remedy, BMC Service Management)
Superior understanding of ITIL v3 processes, preferably Foundations certified 2+ years JavaScript experience
Ability to learn and integrate new skills quickly Working knowledge of the web applications, protocols and email
Knowledge of Active Directory, SSO and midserver implementation and integration.
Excellent verbal/written communication, excellent attention to details, ability to multitask, effective time management skills
Ability to communicate effectively with internal team members