ServiceNow Developer

Description

1. 23+ years experience working with and developing in ServiceNow specifically with Change/Incident/CMDB/Request
2. Experience working with ITIL concepts
3. Strong communication and customer service (customer service oriented since they will be interacting will all levels of the organization) Job Description Northside is seeking a ServiceNow Developer specialized in ITSM applications and provides formsbased workflow application development. The Productivity team is tasked with selecting, implementing, and maintaining a suite of online applications that Northside offers to all employees. Maintain existing ServiceNow modules to support the business and IT Service Management practices (Incident, Request, Project Manager, CMDB Phase 1).
Monitor health and usage of the application. Implement additional ServiceNow modules, as they are procured. Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations. Perform platform upgrades and review of key update sets. Develop test cases for functional and regression testing, and execute them as part of any ServiceNow platform or module upgrade/change. Drive the improvement of our ServiceNow implementation and service offerings based on user feedback. Create custom workflows to support business processes. Perform data imports. Create integrations and process automation using ServiceNow Orchestration. Administer/maintain API and data integration processes between ServiceNow and other services. Create and maintain ServiceNow Business Rules and Metrics. Create and maintain Service Catalog Items and Knowledge Bases. Administer User Access Requests. Work with IT Service Management Team and other key client stakeholders within IT and the Business. Additional Information Bachelor's degree in Computer Science or related field or equivalent work experience 23 years working as a ServiceNow Developer Experience with event and monitoring tool integration's ITIL experience Strong interpersonal and communication skills with the ability to be persuasive yet diplomatic Ability to work in fast paced environment, with multiple technical and nontechnical teams Excellent time management and planning capabilities Experience working with multiple developers in one production environment Ability to collaborate and communicate as part of a diverse team
Understanding of enterprise IT architecture Experience using ServiceNow Orchestration and Performance Analytics ITIL Foundation certification SDLC experience in Agile environment strongly preferred