SAP Success Factors Administrator

Description

Position Summary The SuccessFactors System Administrator, Employee Central Modules is a member of the HR Functions Development team, and part of the Employee Technology Department at American Airlines. This team helps American go for great by innovatively supporting philosophy, process and tools as needed to support the HR lines of business. This position reports to the Sr. Manager, HR Functions, and is responsible for configuring and maintaining SuccessFactors Employee Central Modules inclusive of Service Center, and Talent related ones. Join the team as we innovatively construct all things HR at the worlds largest airline. Responsibilities/Duties Manage the SuccessFactors system administration for the companys Employee Central modules which include service center, recruiting, onboarding, performance, succession, and goals management
Maintain configuration of the SuccessFactors system to support business processes in partnership with HR business contacts and other system administrators Maintain all system data elements including enterprisewide and divisional administrative security roles and supporting content (e.g., profiles, forms, onboarding portals, assessments), as well as manage and configure analytics (e.g., preparation and delivery of reports and how to leverage reporting of data) Partner with the Data and Reporting Analyst to outline measurement strategy and evaluate levels and frequency of execution for scheduled, automated reports associated with Report Designer Partner with other internal colleagues including technology and 3rd party vendors as needed for system maintenance Participate as a Subject Matter Expert in various internal and external user groups Work with 3rd party provider to remain current on quarterly release system specifications, managing system changes, and communicating updates to impacted stakeholders Design and maintain system processes, procedures and support documentation based on lessons learned, continuous improvement and quarterly releases Work with internal partners to perform quality assurance checks on system configuration, test workflow for proper functionality, troubleshoot, and resolve problems Perform analysis for system improvements and assist and participate in system test design, system testing and support of the user during transition stages to oversee adoption and ease of use Partner with key stakeholders to solve system issues and ensure their needs are supported Perform routine maintenance processes to manage system accuracy, functionality and management of exceptions Work in partnership with other System Administrators to secure alignment and crosstraining of skills. Key Skills / Abilities / Traits Requirements Gathering and Documentation XML and HTML experience, Configuration of Tables and System Security Roles Intermediate to Expert MS Office Excel skill set System Development and Testing Project Documents Drafts for presentations, user manuals, training manuals, one point learning, policies and procedures Proven ability to work collaboratively across teams to manage a teamoriented project Proven ability to work creatively, innovatively and analytically in a problemsolving environment Excellent communication (written and oral) including presentation skills (MS Visio, MS PowerPoint) and interpersonal skills Ability to work independently and manage multiple task assignments Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Presentation Designs for management review and demo training Classroom training related to SuccessFactors Talent Management modules as required Key Knowledge SuccessFactors certifications Provisioning ID and experience in provisioning Project management experience Education / Experience Requirements