VOIP Engineer

Description

Must have Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (UCM)
Required Skills/ years of experience needed Minimum 3 years of related experience in Collaboration technologies area Hands on scripting experience Cisco tool set including UCCE, Call Manager and CVP Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (UCM). Understanding and experience implementing, operating, configuring and troubleshooting a converged IP network. Effective verbal and written communication skills in order to communicate with all levels of associates and management teams. Proven experience in end to end problem determination/troubleshooting system issues. Proven Project Management Experience working on large complicated plan items
Ability to drive to achieve goals with limited supervision
CCNA collaboration Desired Skills Understanding of SDLC and CMMI concepts Proven experience in endtoend problem determination/troubleshooting system issues
Familiarity with SIP integration techniques carrier, cross systems, etc. Proficient in MS Office product set MS Word, Excel, power point, Visio, Project Experience in systems and business analysis Experience with data extraction tools (SQL, etc.) Knowledge in other technologies/products, experience and certifications are a plus Good technical foundation in networking is required, ideally CCNA/ CCNP Collaboration or CCIE Collaboration
cross systems, etc. Proficient in MS Office product set MS Word, Excel, power point, Visio, Project Experience in systems and business analysis Experience with data extraction tools (SQL, etc.) Knowledge in other technologies/products, experience and certifications are a plus Good technical foundation in networking is required, ideally CCNA/ CCNP Collaboration or CCIE Collaboration
Day to day responsibilities of this position Support VoIP telephony systems for GEICO's contact centers and back office business units. Deploy, Configure and Support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco Products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC, and Deploy, Configure and Support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and Webex
Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings.
Partner with Outside service organization in support of the VoIP environment.
Manage VoIP devices in accordance with best practices and GEICO approve methods and procedures Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion.
Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge.
Experience is formulating, implementing and adhering to Change Management Processes and Procedures.
Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills.
Ensure compliance with existing policies and procedures pertaining to SarbanesOxley, PCI and other regulatory organizations regulations.
Interface with business customer and peer IT teams to analyze requirements and solution/system delivery
Develop process and procedures for implementation and operational support of systems 24x7 production support & technical support to team and customers Assume and perform other duties as assigned.