EPM Financial Systems Analyst

Description

Notes The Analyst role is HIGH PRIORITY; they can wait on filling the Lead role
For the Analyst they need someone who has experience with Essbase, LCM, and FDM because they will need to perform migrations with/within these tools
Their FDM person left back in the spring so the FDM experience is huge
Someone who has quality experience but is also early enough in their career to be molded and taught target 37 years of Essbase/Hyperion experience POSITION PURPOSE The EPM Financial Systems Technical Support Analyst position will support the daytoday IT operations of the companys Hyperion applications This position will work closely with the EPM development team and the Network Operations team ensure our EPM financial systems are meeting the business needs, are fully compliant and ensure the systems are functioning properly.
The role is responsible for ensuring the functions of change management, and release management comply with Section 404public company requirements
SOXincluding design and enforcement of security roles to maintain proper segregation of duties (SOD)
COSO 2013 process documentation requirements
SDLC lifecycle policies and procedures
Whenever gaps or issues arise, this role is responsible within EPM function to identify, resolve and close the issue. This role will be a liaison to satisfy external and internal audit requests.
Hyperion modules include Planning, HFM, FCM, HTP, FCM, and ARM.
Hyperion functionality include FDMEE, Shared Services, Life Cycle Management, and administration
Other applications include Oracle Governance, Risk, and Controls and Oracle Reporting (OBIEE and Financial Reporting).
This position will be part of a team consisting of 1) suppliers performing support and development services, and 2) a team of corporate staff.
Suppliers The supplier relationships cover hosting, consulting, break/fix, development and coverage of languages and time zones. In addition to the above, the role is responsible for ensuring smooth operations of a complex global architecture associated with a sophisticated EPM environment that meets a diverse set of regulatory requirements. This includes monitoring and managing system performance, upgrades, patching, user access, some configuration and over all application support. Role will also be involved in defining and assessing ongoing analysis on upgrading or rearchitecting the current applications including assessment of Cloud Application viability.
JOB RESPONSIBILITIES Resolve operational problems within the defined schedules and service level agreements.
Analyze root causes of operational malfunctions and provide resolutions.
Handle escalated issues and followup on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Recommend process improvements to improve operational efficiency and costeffectiveness.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems. Manage job scheduling tool and monitor repair activities.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.
Familiarity with and ability to create, monitor and evaluate control environments
Interface with 3rdparty vendors to ensure environments are being maintained and monitored
Work with the development team, the network operations team and the outsourced environment support team identify gaps and challenging problems faced within the systems and environment. Be up to date on requirements related to patches, fixes, upgrades and factor these into the road maps.
Actively participate in Agile Lifecycle process. Education/Experience
4 year degree computer science or related field required. Additional certifications a plus
8+ years relevant consulting, support or IT operations in a similar technical environment
Experience with Oracle EPM Tools, HFM, Budget and Planning, etc.
Industry or Shared Services experience a plus
Experience supporting OBIEE and other like platforms is a plus
Ability to speak a foreign language is a plus particularly Spanish or Portuguese