ServiceNow Business Analyst
Safeway Inc
Contract Phoenix, Arizona, United States Posted 4 years ago
About Position
ServiceNow Business Analyst (Contract)
$60.00 / Hourly
Phoenix, Arizona, United States
ServiceNow Business Analyst
Contract Phoenix, Arizona, United States Posted 4 years ago
Description
Responsibilities
Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document. Act as POC for Service Catalog Requests, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements. Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met. Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests. Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise Accountability of a request from beginning to end including testing and customer demo as required
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