Technical Supporting Engineer

Description

Mandate Skillset Need min of 68 years of IT with Strong Handson experience with Python and database skills (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis), web Servers & big data
The Technical Support Engineer Responsibilities Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers. Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity. Provides technology/product training, documentation and intellectual property material as required. Acts as focal point for large account product problem resolution. Support customer success with specialized product knowledge. Effectively utilizes moderate to complex lab setups to recreate and solve problems. Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning. Interacts across support teams and development teams at peer level. Acts as a technical expert and provides support on a worldwide basis. The successful candidate has the following experience, skills and capabilities Minimum 35 years of experience in the following Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.). Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus. Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus Experience working with web APIs Experience with python, Java a nice to have. Additional Skills desired Comfort with working in a fast paced, rapidly changing environment Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.