IT Change and Release Management Analyst

Description

POSITION SUMMARY An IT Change and Release Management Analyst Senior is responsible for managing the overall scheduling of changes in an IT environment and assisting with the identification and development of change and release management processes. Tracks, coordinates, and resolves any issues with software releases per established contracts and Service Level Agreements (SLAs). Monitors, maintains and communicates release schedules, status and updates to stakeholders ensuring minimal downtime. Uses analytical and problemsolving skills to recognize and improve change management processes. Provides guidance on complex issues to others as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Coordinates releases and tracks changes through the change management process; ensures that change initiators follow established change and release management processes
Creates, promotes and documents standards for improved change and release approaches, processes and procedures
Manages and coordinates complex changes, conflicts and issues between various stakeholders
Identifies and defines risks and deployment issues, developing alternative plans and actions
Follows established OLAsMaintains documentation in the change system and other repositories as needed
Works with Project Managers and other technical experts to ensure the proper delivery of project or defect related changes.
Analyzes change details and uses a variety of techniques and tools to plan, package, build, test and deploy changes
Implements defined work instructions per the release plan and addresses failed deploymentsCoaches and provides on the job training to others on a variety of change and release management topics
Works with internal resources to administer contracts and assess penalties as they relate to software and/or application service levels as needed
Analyzes production readiness requirements and provides recommendationsOncall hours may be required
EDUCATION AND/OR EXPERIENCE Education and/or experiences listed below are the minimum requirements for job entry.
Bachelor's Degree in a Business or Information Technology, or related discipline (e.g., Computer Science, MIS, Business Management) and a minimum of four years of work experience analyzing, planning and implementing business system changes.
In lieu of a degree, a minimum of six years of related work experience analyzying, planning and implementing business system changes may be accepted.
This position requires preemployment testing for external candidates.
KNOWLEDGE, SKILLS/ABILITIES Knowledge, skills/abilities listed below are the requirements needed to be proficient in the job.
Indepth knowledge of Change and Release Management methods, tools, terminology and industry practices
Knowledge of various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards
Knowledge of ITIL and industry standards, concepts, terminology and common practices
Ability to assess implications of proposed systems changes on the processes and factors related to the insurance business or common business functions (e.g. marketing, sales, and financial controls).
Advanced analysis and problem solving skills with the ability to analyze data from various sources to determine next steps.
Ability to create effective ways to display data using various modeling, reporting, statistical perspectives and trending methods.
Organizational skills and ability to work on multiple projects and/or assignment simultaneously
Negotiation skills with the ability to influence others through sharing information and gaining commitment
Facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
Listening, verbal and written communications skills with the ability to present information to a variety of audiences
Ability to work in a teamoriented environment
Ability to adapt to new situations and learn quickly
Ability to coach and help others learn knowledge or skills in a specific areaAbility to research and maintain awareness of emerging technology
PHYSICAL REQUIREMENTS/WORKING CONDITIONS The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.May require long periods of sitting
May require prolonged repetitive use of the upper extremities