IT Support Engineer

Description

CORE RESPONSIBILITIES
Provide remote or in person support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents and requests
Troubleshoot and resolve system hardware and software problems
Maintain standards of information security both physically and technically
Participate in ongoing maintenance of process improvements, ticket reconciliation, team crosstraining and education
Creation/maintenance of user accounts
Hardware provisioning and refreshing
MINIMUM QUALIFICATIONS
Excellent verbal and written communication skills. This includes the ability to explain technical terminology to nontechnical end users
Must possess a keen attention to detail
Outstanding customer service mindset
Demonstrated ability to troubleshoot Windows, MacOS, iOS, Android, MS Office, account permissions, and networking issues
Strong knowledge of Mobile Phones, VPN, and Active Directory
Dedication to and strong aptitude for troubleshooting technical problems
Strong documentation and communication skills
Extensive hardware and software troubleshooting experience
PREFERRED QUALIFICATIONS FOR THIS ROLE Prior experience in a Corporate Help Desk environment, healthcare setting a plus
Technical knowledge of distribution/fulfillment center processes
Experience in Google Administration
Bachelors degree in IT, Computer Science, or a related field
Strong experience working with and supporting AudioVisual hardware and software
Experience with multiple cloud based services and systems