Project Manager (Incident)
Cricket Wireless LLC
Contract Atlanta, Georgia, United States Posted 4 years ago
About Position
Project Manager (Incident) (Contract)
$125.00 / Hourly
Atlanta, Georgia, United States
Project Manager (Incident)
Contract Atlanta, Georgia, United States Posted 4 years ago
Description
Roles and responsibilities Ability to demonstrate knowledge of the overall delivery process of a software application or service, including design, development, testing, deployment, application support (e.g., troubleshooting) and maintenance
E2E knowledge on key domains Billing, CRM, Supply Chain, Self Service Apps, Payments.
Collaborate with critical stakeholders to understand business needs, priority, and the quality of services to be created or enhanced.
Monitors and triages applications and solves configuration, process and environment issues through investigations ranging from seeking information from Subject Matter Experts to use of monitoring systems to sifting through error logs.
Seeks and documents root cause and remediation steps to avoid issue recurrence.
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