Remedy Configuration Management

Description

Duties and Responsibilities Extensive Remedy administration experience
Experience with installing, patching, and upgrading Remedy ITSM (Incident, Problem, Change, Asset, Knowledge, Service Level, and Service Request Management)
Solid understanding of architecture including load balancing, high availability, scalability, and failover solutions
Ability to review user requirements, provide feedback with respect to ITSM capabilities, and implement well engineered solutions
Ability to leverage builtin ITSM capabilities in satisfying user requirements
Experience with installing and configuring Remedy Single Sign On, BMC Remedy Smart Reporting
Experience with installing MidTier and Tomcat
Experience configuring server groups
Experience in advanced troubleshooting (e.g. Server logs, plugin logs, etc.)
Experience in BMC Discovery and TPLs
Extensive experience using Developer Studio to customize ITSM modules
Experienced in migrating definition changes and/or data between environments and identifying definition deltas using Migrator, definition experts, and Import Tool.
Experienced in using Atrium Integrator Spoon
Experienced in DCIM tool like Nlyte
Able to modify approval mappings as needed
Advanced data analysis skills including Standard Query Language (SQL)
Experience with Windows, Solaris, and Linux operating systems
Qualifications Graduate degree preferred Minimum of 8+ years related experience Strong negotiation skills Excellent written and oral communication skills, including presentation skills Strong working knowledge of ITIL process framework. ITIL Foundation Certification. Ability to continue ITIL training certification.