Unix Support Analyst

Description

Requirement '6+ years of experience in Unix Shell Scripting, Oracle
Good to have Java, Oracle, Revenue Management Systems (RMS)
Is part of oncall rotation
Better hands on experience on Service Now and its process to meet SLA response and restoration.
Monitoring applications Frequent status update to Client and Supervisor
Coordinate with other teams to resolve the issue. Ex Infrastructure issue
Performs research, analysis and fix issues to meet current and future user requirements. Provides estimates of work effort for client projects
Meeting the Service levels for resolution of reported application issues.
Answers questions from the business as well as provide adhoc queries when requested
Functions as a technical resource for other team members
Part of Code Reviews team for newly build applications
Documents and reports the activities to the customer.
Creates, Maintains the Standard Operating procedures
SOP Creation, Review & Retire of all application
Operations and Integration
Time Management
Production Support Experience Communications (Listening, Persuasiveness, Oral, Written)
At least 2 years full systems life cycle experience including requirements gathering, functional and technical design, requirements specifications, detail design, program specifications, coding and unit/system testing. Good technical knowledge
Operations and Integration