Devops Cloud Engineer/Site Reliability Engineer

Description

Description Essential Functions Diagnose problems and develop solutions for problems related to software, configuration and infrastructure.
Understand application code, scripts and SQL statements to troubleshoot production issues
Develop and support the automation of routine operational activities
Escalate urgent problems to OnCall and Incident Manager
Provide documentation of processes involved with support duties and contribute to the knowledge database
Contribute in writing and inperson to root cause analysis meetings as part of process improvement
Participate in the development and testing of internal controls, scripts and other coding projects
Work closely with peer teams to deliver high availability and optimum performance for customers
Security Requirement Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Qualifications System Administrator, Software Engineer or operational/product support engineer in a dynamic 24X7 environment
Multitiered web application architecture
Unix/Linux command line interface
Administration/configuration of Ruby, Java, PHP, Apache and Tomcat applications
Supporting and troubleshooting applications and related issues
Internet technologies such as TCP/IP protocols, DNS, HTTP protocol and proxy servers
Experience with internet routing issues and troubleshooting
Writing effective shell or other scripting to automate procedures and workflow
Relational database software and concepts, specifically Oracle and/or MySQL
Hands on experience utilizing monitoring software tools such as Nagios, New Relic, Logic Monitor, ELK stack Knowledge of DNS and SMTP Protocols, Email delivery and Email Authentication (DKIM, SPF, DMARC)
Understanding of deliverability bestpractices and bulk email compliance policies for major email providers including whitelisting, feedback loops, sender reputation services, etc.
Examples of Likely Performance Metrics
Ticket Management The successful resolution of issues and problems related to the Granicus product platforms within defined resolution times. Documentation The creation of useful documentation that can be used by colleagues and peers to resolve incidents and execute changes. Ticket Quality The creation of JIRA based Change and Incident tickets that accurately and completely document the body of work required to resolve incidents and execute changes. On Call Coverage The management of Alert based Incidents generated during a given week, and the complete documentation of these Alerts, Incidents and Problems
Project Management The successful execution of assigned projects with stated deadlines and specified time allotments. Customer Satisfaction The overall satisfaction of internal and external customers to the quality of completed work. Problem Management and Incident Review Process Participation in the Incident Review and Problem Management process, and the completion of assigned tasks. Change Management The successful planning, documenting and executing of Change Requests. Communication the ability to successfully communicate ideas, Incidents, Changes and other operational elements in both a written and verbal context. Required Systems Access Akamai
Amazon Web Services (AWS)
Cisco ASA Core Firewalls Cisco LAN Switches Cisco UCS Confluence
Datacenter Hosts All environments (+ sudo / admin)
Exchange / Office 365
F5 LTM/Vipiron
Foreman
Gitlab
Granicus CustomerFacing Applications (Administrator Access)
InfoBlox DNS Systems Infoblox DNS/IPAM
InfoBlox NetMRI Jira
Juniper QFX, VCF LAN Switches Juniper SRX Border Firewalls MySQL
Nagios
NetApp Storage Systems NewRelic
Oracle
Palo Alto VPN Firewalls Pantheon
Pingdom
Slack
Solarwinds
Twilio
Verisign DNS
VPN Access Datacenter
VPN Access Office
vSphere / VMWare