ServiceNow Developer

Description

RESPONSIBILITIES/TASKS Verifies changes by developing unit test plans, test data and scripts. Also performs desk checks and debugging.
Owns problem management process and ensures resolution to completion, including identifying discrepancies between systems and developing preventative measures for the long term.
Identify and resolve advanced application issues using appropriate code languages, toolsets, or configuration processes.
Monitor the lifecycle of systems by being aware of obsolescence and release dates for the product.
Review patch and upgrade information and ensure implementation where appropriate.
Track issues and errors, documenting resolutions.
Act as a liaison between the Company and thirdparty vendors.
Ensure that documentation is available for both administrators and users.
Respond to and resolve reported application, data, or tool issues in a timely manner.
Review a change request and provide an estimate on effort required for completion.
Performs peer reviews for Level I Developers on system break/fix and enhancement approaches and ensuring conformity to standards and quality.
May perform peer reviews for Level II Developers on system break/fix and enhancement approaches and ensuring conformity to standards and quality.
Ensure changes follow appropriate release management processes.
Raise awareness of application, tool and data issues and resolutions with the Customer and appropriate IS personnel.
Create technical design documents and specifications on change requests and assignments within a project while maintaining documentation and abstracts in conformance to standards.
Maintain knowledge of standards and quality requirements.
Periodically participate in groups/committees related to processes, standards and best practices.
Maintain and enhance technical abilities through online resources such as manuals, periodicals and white papers.
Reviews program specifications for completeness and conformance to quality standards.
Periodically prepares reports for review by project leader/system supervisor.
Work with minimum supervision and exercise sufficient discretion and independent judgment.
Make recommendations to the architecture group and management for future application structure and design.
Conducts performance monitoring and tuning of applications, systems and toolsets.