Production Support Engineer
Mastercard International
Contract Purchase, New York, United States Posted 3 years ago
About Position
Production Support Engineer (Contract)
$60.00 / Hourly
Purchase, New York, United States
Production Support Engineer
Contract Purchase, New York, United States Posted 3 years ago
Description
Major Responsibilities Support Level operations
Escalating issues
Handling complaints
Working on tickets raised by the customers
Monitoring the platforms (Splunk, Dynatrace)
Won't be able to do patching
Drive issues
Root causes
Resolve the issues
Don't need to do Coding
Debugging the issues
Automation
ITSM/ITIL Knowledge Responsibilities
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