BMC Remedy Developer

Description

Job Description:

The BMC Remedy Developer will work with BMC professionals to modify system architecture in support of a rapidly expanding ITSM environment, implement proven ITSM performance tuning activities, validate and document ITSM processes & procedures. Serves as a subject-matter expert (SME) on all aspects of BMC Remedy ITSM modules, processes, and understands the interdependencies across all ITSM and its effect on the legacy Remedy system. This developer will contribute to the development, creation, and distribution of key performance indicators for defined ITSM process areas. Responsible for ensuring adequate education and training materials exist for ITSM processes and are published and communicated appropriately. Ensures the knowledge base is continually updated as required.



Developer will be responsible for internal application development and Level 3 Production Support.

Fulfill Enterprise Service Desk and BMC Incident requests, and work with the customer to help implement solutions.

In this role you will be expected to collaborate closely with Business SMEs and Project Managers (PMs) to understand requirements, design, and implement ITSM System enhancements and upgrades.

Bachelor's degree in Information Systems, Computer Science, or equivalent relevant discipline or combination of education and experience

3-10 yrs overall IT experience

3-7 years of Functional & Development knowledge of BMC ITSM Remedy Software modules (e.g., Incident, Problem, Change, Asset, SRM, BMC MyIT , RKM, SLM) in version 8.1 or greater

3-7 years of Extensive Implementation/Development knowledge on Remedy Versions 8.1 or greater

Experience and a good working knowledge of Microsoft Windows Server

Web Technologies/Servers: HTML, Web Services, Microsoft IIS, Apache Tomcat

Database: Oracle/SQL

Programming Languages: JAVA, HTML, XML, ARS

3+ years of BMC Remedy Development experience

Developer will be responsible for internal application development and Production Support.

Fulfill Enterprise Service Desk and BMC Incident requests, and work with the customer to help implement solutions.

Expected to collaborate closely with Business SMEs and Project Managers (PMs) to understand requirements, design, and

implement ITSM System enhancements and upgrades.Specific Responsibilities will include: Implement/Upgrade/Develop/Administer ITSM Remedy Version 9.x or greater

Using BMC Remedy Developer Studio to customize forms, fields, overlay,workflows and related system components in accordance with project requirements

Experienced in Designing Service Catalogue/Services using SRM processes (AOT/PDT/SRD)

Hands on Designing Server Group, Failover, operation Ranking at architecture level

Perform application upgrades, including installing up to date patches and service packs to maintain the system to supported versions

Monitor operations and system performance of the ITSM Remedy Application suite and define performance based on industry standard and vendor best practice

Extract and import foundational data as needed in support of ITSM application modules e.g. Incident, Change, Problem, SRM, RKM etc.

Must be able to develop and implement roll-back and backup plans

Provide ITSM product support to users using the Remedy Application Suite

Maintain all environments: DEV, TEST and Production running efficiently