IVR Developer
Uber LLC
Contract San Francisco, California, United States Posted 5 years ago
About Position
IVR Developer (Contract)
$70.00 / Hourly
San Francisco, California, United States
IVR Developer
Contract San Francisco, California, United States Posted 5 years ago
Description
Job Description
Own all systems currently in place for voice call center services and build tools to help management, monitor and control these systems.
Partner together with the operations and contact center vendors in the industry to manage and grow voice infrastructure, click to call, and call back services for our contact centers.
Define our future business needs to ensure we are ahead and thinking about scale.
Provide data-driven dashboards and handle incidence response for maintaining the highest level of quality for the business
Ensure high availability of 24X7 production systems and Participate in on-call rotation.
Provide on-site consulting services to the enterprise, including support for short- and long-term projects
Integration of contact center applications and existing network and hardware infrastructure and other tools
What you'll need
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