ServiceNow Developer

Description

Responsible for the design, architecture and leading the maintenance and enhancement of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform.

· Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.

· Gather new requirements, analyse the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.

· Develop technical design documents.

· Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.

· Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.

· Lead ServiceNow upgrades planning and execution.

· Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.

· Participate in the configuration and customizations, as needed, based on customer needs.

· Develop and own ServiceNow coding standards.

· Responsible for Java or JavaScript development, design, development and delivery of ServiceNow solutions in Incident, Change, Problem, Asset, CMDB, Service catalog, service Portal, and workflow customizations, as well as experience with object oriented analysis and design.

· ServiceNow Administrator/ developer certification/ ITIL Foundation certification is preferred.

· Knowledge of ITIL methodologies and processes.

· Experience with scripting in the ServiceNow platform using JavaScript or Jelly including: Business Rules, Client Scripts, Ul Actions, UI Pages. Proficiency with HTML, CSS, XML.

· Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, ODBC.

· Ability to communicate effectively both verbally and in writing with both technical and non-technical staff. Strong attention to details. Ability to work well in a team oriented environment.