IVR Developer
Centene Corporation
Contract Gold River, California, United States Posted 3 years ago
About Position
IVR Developer (Contract)
$85.00 / Hourly
Gold River, California, United States
IVR Developer
Contract Gold River, California, United States Posted 3 years ago
Skills
Design build test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers. Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements. Meet with business partners to understand business needs. Responsible for overall design of the solution. Design build and test applications. Conduct root cause analysis and advanced performance tuning for complex business processes and functionalityDescription
1. In depth understanding of Avaya Aura Orchestration Designed, Avaya Experience Portal and Avaya tools and technologies.
2. Understanding or RESTful and SOAP services for API integration and development recommendations.
3. Understanding of Nuance TTS/ASR configurations and tuning
4. Experience using testing tools such as Hammer or Cyara
Additional Skills
1. Knowledge or application versioning and constraints of VXML/CCXML coding
Job Description
Responsibilities
- Knowledge of commonly-used concepts, practices, and procedures within the telecom industry in the healthcare industry or call center is desired.
- Knowledge of Agile development principles and practices.
- Requires demonstrated understanding of business process as it relates to experience in the field.
- Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.
- Preferred: VUI Design, grammar development (including Spanish). Advanced skills in SQL data retrieval from a relational database.
Educational Requirements
- 1. In depth understanding of Avaya Aura Orchestration Designed, Avaya Experience Portal and Avaya tools and technologies.
- 2. Understanding or RESTful and SOAP services for API integration and development recommendations.
- 3. Understanding of Nuance TTS/ASR configurations and tuning
- 4. Experience using testing tools such as Hammer or Cyara
- 5. Flexibility to collaborate with various project teams; understands how to translate architecture and business requirements into actionable plan.
- 6. 5+ years of hands on IVR experience, Avaya strongly preferred
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