Security Engineer with Hashicorp

Skills

3+ years of Support Engineering experience (or comparable customer-facing technical role) preferably for mission-critical software Experience with major cloud platforms distributed systems microservice architecture and containers Experience troubleshooting and resolving urgent high-visibility customer problems Experience communicating clearly and effectively both verbally and in writing Experience working with Enterprise customers and advocating for customer experience Experience with scripting tool of choice to help automate reproduction environments (for example Bash Python) DevOps Engineering Software Engineering and/or System Administration experience is a huge plus Experience with Vault & other HashiCorp tools is a plus Ability to read complex code for troubleshooting and familiarity with Github Experience with REST APIs and command line tools Well-organized excellent work ethic attention to detail and ability to learn new technologies quickly Excellent problem solving analytical and troubleshooting skills Bachelor's degree in Computer Science or equivalent professional experience.

Description

Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technical support requests within SLA, including high-severity urgent cases