DevOps Engineer

Skills

- Capable of resolving critical issues in a time sensitive manner cognizant of requisite service levels. - Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs. - History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines. - Critical attention to detail and solid creative problem solving skills. - Ability to perform intermediate root cause analysis. - Strong organizational analytical and problem solving skills. - Customer Service focused and a high level of professionalism. - Ability to consistently follow policies and procedures. - Strong communication and documentation skills. - Excellence verbal and written communication skills with the ability to effectively interact with all coworkers and stakeholders in including senior leadership. - Ability to prioritize work and handle multiple tasks simultaneously in a fast paced diverse and growth-oriented environment. - Must know when to ask for assistance. Must be approachable teachable a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment. - Must have good time management skills and be able to meet rigid and urgent assignment schedules. Linux Specific: - Experience in the administration of the Red Hat and/or SUSE operating system - Experience in Red Hat and/or SUSE updates and patching - Experience in Linux automated server deployments - Experience in bash - Experience in either Red Hat or SUSE clustering - Experience in connecting Linux servers to a SAN using native Linux multipathing - Experience in Kubernetes administration and upgrades - Experience in Jenkins administration and upgrades - Experience in Kubernetes administration - Experience in Artifactory repository creation and usage - Experience in Git / Github administration - Experience in Ansible with Molecule - Python development - Sonarqube familiarity

Description

Overview:
- Engineers at CDW are responsible for the development and delivery of our Managed Services capabilities.
- Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients.
- Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings.
- They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills

Responsibilities:
- As an Engineer III provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
- Ability to follow through with tasks, projects, troubleshooting with little supervision.
- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
- Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc).
- Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies).
- Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
- Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
- Assist in creating and documenting policies and procedures.
- Understand SLAs in a production environment and proactively strive to meet the commitments.
- Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.