Cloud service owner

Description

Proactively monitor and manage the smooth running of the cloud infrastructure environment within predefined thresholds and standards

Ensure that public cloud services are available and appropriate to meet the business need, especially in scalability, performance, security and resilience aspects.

Provide technical support to ensure continuous system availability within defined service level agreements as agreed with 3rd parties and the business users.

Monitor and manage technical escalation for Cloud Operations, ensuring timely liaison with vendors regarding problems, fixes, and required enhancements

Work with others to identify new tools and process to improve the cloud platform and automate processes;

Drive the adoption and articulate the risks/opportunities from leveraging Cloud Infrastructure.

Represent cloud operations team on change management meetings for any changes to production environment

Identify and management of Cloud Infrastructure-related risks and escalation of identified risks within the Risk Management process.

Maintain an up-to-date understanding of the main technology base, and a general understanding of the other technology bases which together form the overall technical direction

Monitoring the performance of the service and Continuous Improvement of the service.

Report on problems/issues/changes to the overall service.

Owns the service to insure service is available and operational

Manages or works closely with architecture, engineering, product owners, finance, and delivery functions to provide the end-to-end product experience

Provide insights into product, technology and market trends.

Responsible for thoroughly learning and understanding Grid business needs, and translation of business needs to service release

Oversight of Service financials, cNPS metrics, OKR and KPI metrics, product ROI and TCO.

Work with IT Communications and Business Enablement teams to develop materials to market the product

Drives to a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity