Salesforce Support Specialist
Micro Focus
Contract Loveland, Ohio, United States Posted 3 years ago
About Position
Salesforce Support Specialist (Contract)
$35.00 / Hourly
Loveland, Ohio, United States
Salesforce Support Specialist
Contract Loveland, Ohio, United States Posted 3 years ago
Skills
- Working Directly with end users - Basic triage of incoming support cases - Appropriate escalation of cases - Troubleshooting - Root Cause analysis - Reports and dashboard creation - Technical and coding solutionsDescription
- The focus of this engagement is Level 2 support (triage, troubleshooting, administration tasks, etc.)
- Any configuration or development tasks that require a deployment will be escalated to Level 3 support.
- The Support Operating Guide (SOG) will be defined during the first week of the engagement.
- The SOG defines the processes that will be utilized during the engagement.
Responsibilities
- - 2+ years experience
- - Previous experience, Level 2, supporting Salesforce platform
- - Previous use of a ticketing system (They use SMAX)
- - NetSuite OpenAir (NetSuite) - nice to have
- - Wipro Estimator (Salesforce module) - nice to have
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