Program Manager
New York Life Insurance Company
Contract Tampa , Florida, United States Posted 3 years ago
About Position
Program Manager (Contract)
$85.00 / Hourly
Tampa , Florida, United States
Program Manager
Contract Tampa , Florida, United States Posted 3 years ago
Skills
• Bachelor's Degree required. • 1+ years of lead program management experience • Subject matter expert in Excel and Salesforce • Must be able to identify business opportunities that align with NYL’s Marketing Strategy. Must have broad knowledge of business strategies and processes. • Experience managing programs across cross-functional teams. • Must be able to identify business issues analyze causations as well as recommend technical solutions and any potential business risks. • Ability to understand strategic business opportunities and deliver vision and solutions that provide actionable and quantifiable outcomes. • Strong written/oral communication and presentation skills required to present monthly with the core working teamDescription
• Responsible for the daily reporting of program performance and sales – includes leads tracking, campaign and source code maintenance, quality control and call monitoring for additional training opportunities, and developing and leading the monthly core team meetings.
• Leverage analytics to drive better lead quality while preparing for the Service Central migration
• Manage, track and manually distribute approximately 5,000 leads annually while developing a better handling method with our special lead requests from this program.
• Develop learning agenda aligned to the evolution plan to deploy tests and analyze results.
• Partner with key stakeholders to develop technology business requirements and roadmaps to evolve the current program.
• Ensure high quality execution through best practices and processes for future test designs, script design, lead generation requirements and other tactics.
• Document processes for business continuity.
• Build relationships with our key partners across Marketing, Service, and Agency
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