Salesforce Business Analyst

Skills

5+ years of experience in Business Analysis At least 3 years as Salesforce consultant/ Business Analyst Experience leveraging and configuring AppExchange products to develop a solution Experience soliciting gathering and analyzing user input and requirements Experience documenting user stories and creating to-be process flow diagrams Experience collaborating with business stakeholders Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC) Optional Salesforce Admin Certification and one Consulting Cloud Certification (Sales Service or Community)

Description

Part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500

Companies and Government Agencies. Will be responsible for requirements gathering,

Salesforce configuration, testing, training and post deployment support. As a Salesforce Business

Analyst, you will work alongside Solution Architects and Technical Architects to design,

develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Key roles and responsibilities include:

Work with clients and end users to gather, understand, and define business requirements

Develop user stories and to-be process flows to support the design and development of

Salesforce solutions for our clients

Work collaboratively with team members to design a solution that will meet a client’s

business requirements and fulfill user stories

Complete the configuration for user stories within Salesforce, AppExchange products, or

other cloud-based technologies

Collaborate with developers to test and verify that solutions will meet the business

requirements

Participate in key meetings with clients including requirement sessions, system demos,

user acceptance testing, and end user training

Requirements

Experience using Salesforce or similar CRM Products to develop client or business

solutions

Hands on experience configuring Salesforce or similar CRM Product, including

workflows, validation rules, and security controls

Proven ability leveraging analytical and problem-solving skills in a fast paced

environment

Detail-oriented individual with the ability to quickly ramp up on new clients, their

business needs, and technologies

Strong presentation, communication (written and verbal) skills, and interpersonal skills

Ability to juggle and prioritize multiple tasks within a collaborative team environment

Demonstrates flexibility and willingness to do what it takes to get the job done

Drive and desire to learn and grow both technical and functional skill sets

Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

Must have a Bachelor s Degree completed