Salesforce Architect

Skills

* A Bachelors’ Degree is required for this role. Degrees in Information Technology Computer Science or a related field are preferred. * Manager is seeking candidates with a minimum of 5-7 years of experience in a Salesforce Architect role. Significant relevant experience is needed as this person will need to hit the ground running. * 10+ years of Salesforce or CRM implementation experience. * Salesforce Platform Developer Service Cloud Consultant & Field Service Lightning certifications are preferred. * Leading the application Architecture and Design of Salesforce solution using tools such as Service Cloud Field Service Appointment Scheduling Knowledge Case management. * Providing leadership and guidance to technical and functional team members including setting best practice guidelines and frameworks. * Establishing best practice ways of working with client side and partner technical teams. * Act as a liaison between Technical team Functional team Business Functions and vendor to drive Field Service implementations. * Own the design and architectural outputs from initiation to sign-off. * Act as an escalation point for technical and design challenges. * Review code and configurations implemented for delivered products and work packages to ensure best practices are applied. * Using your knowledge of the ecosystem to recommend solutions best suited to the platform. * Work with the QA team to ensure test cases have been created for all new solution design created. * Prior experience leading and providing solutions on Salesforce Service Cloud and Field Service Lightning and Lightning Community Builder is a must. * Prior experience creating Lightning Aura Components LWC Component Flows is a must. * Salesforce Platform Developer Service Cloud Consultant & Field Service Lightning Certifications are preferred.

Description

* Leads the analysis and evaluation of application functionality; provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities.
* Leads the determination and documentation of optimum application setup and configuration to meet functional requirements and specifications; configures and verifies complex application setup and configuration.
* Remains current on emerging application and solution trends and functionality; provides functional expertise for assigned applications and systems.
* Leads analysis of potential application solutions, identifying and recommending solutions to address functionality gaps in the application.
* Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve difficult functionality issues.
* Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs.
* Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed).
* Leads the creation and management of functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution.
* Educates, coaches, and trains new and existing team members to improve quality and efficiency in daily process of support requests.