Backend Support Engineer
Goldman Sachs & Co
Contract Dallas , Texas, United States Posted 10 months ago
About Position
Backend Support Engineer (Contract)
$80.00 / Hourly
Dallas , Texas, United States
Backend Support Engineer
Contract Dallas , Texas, United States Posted 10 months ago
Skills
- 5+ years of hands-on experience in Python or Java - 3+ years in SQL or NoSQL databases like MongoDB or ElasticSearch - Demonstrated experience in support high velocity technical support - Strong Computer Science fundamentals in Data Structures Algorithms Complexity Analysis Object-Oriented Design and Designing Large Scale Data-Intensive ApplicationsDescription
- Provide world class quality of service to end users throughout the resolution process
- Support multiple large-scale applications
- Deep dive into the code and provide robust fixes to the support issues
- Encourage and support knowledge sharing within team and external groups
- Work in an agile environment focused on the most important deliverable for our clients
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- The individual will be splitting time apprx 40-50% coding and the other ad hoc technology support
- The coding work down will be in response to support requests, rather than direct project based development
- Possess the drive to dive deep, thrive and progress even in ambiguous situations
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