BizOps Engineer

Skills

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design build implement and support technology services. A business operations engineer will ensure operational criteria like system availability capacity performance monitoring self-healing and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Client through our tooling and by being an advocate for change and standards throughout the development quality release and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Description

Java, SQL, Cloud, Oracle, Microservices, Linux, Bash Scripting
Support Mastercard's programs with automation, build, and configuration.
Focus on production readiness and support for Mastercard's Send Product.
Work with Spring Boot, distributed/cloud architectures, and DevOps tools.

Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
• Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless post-mortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Able to perform on-call duties on a rotational basis.