Cisco VOIP Engineer
Arconic
Contract Pittsburgh, Pennsylvania, United States Posted 1 week ago
About Position
Cisco VOIP Engineer (Contract)
$75.00 / Hourly
Pittsburgh, Pennsylvania, United States
Cisco VOIP Engineer
Contract Pittsburgh, Pennsylvania, United States Posted 1 week ago
Description
Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
Work closely with LAN and WAN teams to optimize performance of the VOIP systems
Work with vendors to open, troubleshoot and achieve a final resolution of tickets
Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets
Follow change management procedures to mitigate production outages
Monitor VOIP systems and be proactive with mitigating issues before they become widespread
Implementing and maintain a disaster recovery plan
Engage in projects and achieve completion in the required timeframe
Availability to work off hours for upgrades, maintenance, etc.+++
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