Contact Center Architect
Silicon Valley Bank
Contract Tempe, Arizona, United States Posted 6 months ago
About Position
Contact Center Architect (Contract)
$70.00 / Hourly
Tempe, Arizona, United States
Contact Center Architect
Contract Tempe, Arizona, United States Posted 6 months ago
Skills
Experience with Five9 (cloud contact center platform) Integrating Five9 into contact center environments Senior architect experience with deep insights into contact center operations Leading teams and presenting to stakeholders Job Description: Experience with Five9 and Microsoft Dynamics CRM Migrating from AWS Connect to Five9 Only Five9 specific architects will be accepted; engineering roles are not applicable Notes: FCB is paying Five9 directly to implement and is building the team internallyDescription
Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world’s most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.
This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities
- Architect and design Five9 Virtual Call Center (VCC).
- Contribute to improving the scalability, fault resiliency, security, performance, resource utilization, speed and quality of development, speed of deployment and rollback, ease of maintenance and sustaining of Five 9 VCC solution and services.
- Provide technical expertise for implementing new SaaS products and services, designing APIs and SDKs, as well as the selecting and deploying appropriate tools for reporting, monitoring and diagnosis of VCC services.
- Provide mentoring to development and QA teams regarding new architectures, tools and practices.
- Apply verifiable engineering practices for analysis and selection of tools, frameworks and libraries.
- Perform knowledge transfer and training to off-shore technical team members, and other stakeholders.
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