Content Strategist

Skills

Proven experience in digital content design UX writing and content strategy with high attention-to-detail and the ability to balance multiple workstreams at once. Experience writing within financial services is a plus. A bachelor’s degree is preferred. Deep empathy and understanding. This means you create for your audience being mindful of accessibility and inclusivity. Organized self-starter who can deal with ambiguity while prioritizing and determining how to move work forward. A specialist at understanding the audience who can convey the voice of novice and engaged investors and to help them understand and relate to financial topics. Able to read sophisticated ideas and can find ways to make them simpler and conversational. Comfortable presenting to senior leaders advocating for your content decisions and negotiating edits with diplomacy and an open mind. Develop and evolve ideas via ongoing dialogue with partners and senior leaders that brings together client needs emerging technology financial trends and Fidelity’s enterprise goals. Influence a test learn and optimize approach to content where you’ll make data-informed decisions on the topics tone language and delivery. Thrives in a fast-paced client-centric environment that depends on strong collaboration. Ability to learn from failure engage in an iterative process and understand that success comes sooner through trial and error. Willing to jump into different roles as the job requires and have an eye to the future of digital content design.

Description

Feed your passion for creativity and help guide customers through moments of decision. As a principal UX content strategist on our content team, you’ll be responsible for creating strategies that balance emotional decision with making with the right next step.
Collaborate with product design and research teams to uncover the right customer problem to solve then ideate multiple solution paths. You’ll write UX copy for mobile user flows that make solutions simple, obvious, and consistent. With polished presentation and storytelling skills, present conceptual directions, research findings, and creative rationale to leadership.
While your day-to-day will vary, you’ll have the opportunity to develop style guides expressing how the brand shows up in a specific focus area. Own the UX copy for navigation, labels, short form messaging, and contribute to the learning agenda, moderated user tests, and analysis of results to make informed decisions.
Together we can shape the digital experiences that enhance people’s financial lives. Apply now and share your portfolio of strategy and writing samples.

Responsibilities

• As part of the Education Content Team, you’ll be a key player in developing how and what we communicate to our novice and engaged investors. Our team is responsible for the creation and optimization of content and digital experiences. Our goal is to help customers make informed financial decisions and build confidence while doing so. We work with product owners, UX designers, developers, and marketers to help craft the language within the products we build and have a keen focus on simplifying investing topics within our digital experiences.
• Dynamic Working (Hybrid) - Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).