Conversional AI Technical Architect
Verizon Communications Inc
Contract Boston, Massachusetts, United States Posted 10 months ago
About Position
Conversional AI Technical Architect (Contract)
$85.00 / Hourly
Boston, Massachusetts, United States
Conversional AI Technical Architect
Contract Boston, Massachusetts, United States Posted 10 months ago
Description
Effective leadership and influencing skills in the application of Conversational AI
Experience with the lifecycle of chatbots / voice-bots and understanding of conversation and user-design dialog flows .
Strong organizational and communication skills including background in designing and crafting customer facing communications.
Excellent eye for detail/understanding of each step of the conversation design process.
Analytical skills, experience in solving business problems leveraging data.
Ability to challenge current processes in efforts to continuously improve the customer experience.
Possess the flexibility to work both independently and in a sophisticated team setting.
Ability to manage multiple priorities as well as demanding timeframes and deadlines.
Familiarity with Messaging & Chat as well as Social Media experiences and management platforms Proficiency in MS Office 365 incl Teams and SharePoint
Exposure to software development in an Agile environment
Experience with LivePerson, Google Conv AI, Google Dialog flow
Knowledge of language translations or translation tools
Familiarity with telco industry trends and technology innovations is a plus
Understanding of website/mobile app development and content management systems
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