CRM Analyst

Skills

• 7 or more years IT experience. • Experience with Agile software development methodology. • Deep experience with SAFe/Agile practices and creating/refining epics features and stories in JIRA. • Experience using JIRA/JIRA Align Confluence and developing Business and Technical Flows As-Is/To Be Process Mapping (BPMN) Data Mapping Use Cases Epics Capabilities Features User Stories UI and Reporting. • Experience with CRM.

Description

• Approves of system scope through existing knowledge and fact-finding that informs the development or modification of complex information systems. groups, aiming to improve business results.
• Oversees changes to existing system logic difficulties and documentation as necessary.
• Approves flow charts, models, and procedures and feasibility studies to design possible system solutions.
• Approves technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Evaluates all system constraints, implications and consequences of various proposed system changes.
• Creates procedures to solve complex problems that considers items such as computer equipment capacity and limitations, operating time, and form of desired results.
• Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
• Coaches and delegates work to lower level professionals.

Responsibilities

• • Certification preferred - Scaled Agile Framework (SAFe) Product Owner/Product Manager Certified.
• • Able to adapt to new products, people, and systems quickly and with minimal direction.
• • Adept at bringing groups together within Business and IT, and able to resolve conflict and communication gaps efficiently and professionally.
• • Reliable and trusted by teams to provide excellent documentation and a superior end-product.
• • Able to present information tailored to any audience in a concise and meaningful manner.
• • Highly seasoned Analyst with superior organizational and communication skills.